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- Q: Who May Purchase
A: It is illegal for anyone under the age of 19 years to purchase tobacco products in Ontario. We do not sell tobacco products to anyone under the age of 19 years. By purchasing tobacco products from us, you are agreeing to abide by this policy and stating that you are 19 years old or older, and may indeed legally purchase tobacco products.
If you purchase tobacco products, your order will be shipped by courier with an Adult Signature Requirement. When receiving the package, an adult (19 years or older) must sign for the package. Under no circumstances will the package be released if an adult is not present to sign for it.
Anyone under the age of 19 years, attempting to purchase tobacco products will be reported to the authorities.
- Q: Do you ship cigars anywhere?
A: Yes, we ship only genuine Cuban cigars throughout the world, though believe it or not, Canadian Law prohibits us from sending to other Provinces in Canada (sorry). All orders and shipments are entirely confidential and guaranteed to arrive (contact store for details).
- Q: Do you have a minimum order?
A: No, we are happy to service your cigar needs regardless of quantity or dollars when using basic shipping service.
- Q: How do you ship your cigars?
A: All cigars are carefully bagged & sealed to ensure that they do not dry out during shipment. They are then packaged in a crush proof box for further protection.
- Q: How can I pay?
A: We have a secure server that ensures your privacy is protected. You can phone in details of orders and payment methods if you prefer... It will give us a chance to talk cigars too...
- Q: How do I know I am getting real cubans?
A: We are an authorized seller of Habanos products. We would be happy to provide you with references should you require them, or you can contact Havana House of Canada to confirm our standing in Canada. They are in part controlled and owned by the Cuban Government export division and distribution through their authorized warehouses is strictly controlled in Canada.
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